7wins Privacy Policy

What Information We Collect

When you create an account and use services at 7wins, we may collect the following types of information:

• Identification information: full name, date of birth, national ID number or passport number.
• Contact information: mobile number, email address, and permanent address where applicable.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay) — only the information necessary for transaction verification.
• Transaction history: records of deposits, withdrawals, and betting activity.
• Technical information: IP address, browser type, device information, and cookie data.
• Communication records: history of your conversations with our support team.

How Information Is Collected

7wins collects user information in several ways:

• Directly provided information: information you provide directly during account registration, login, and payment processes.
• Automatic collection: technical information automatically collected through cookies, log files, and tracking technologies while browsing the website.
• Through third parties: information necessary for transaction confirmation from payment service providers.
• Identity verification: where applicable, documents submitted during the identity verification process to ensure account security.

Purpose of Using Information

Collected information is used only for the legitimate purposes listed below:

• Creating and managing accounts and providing uninterrupted service.
• Processing financial transactions and maintaining deposit and withdrawal history.
• Preventing fraud, detecting forgery, and ensuring account security.
• Meeting legal obligations and implementing responsible gaming policies.
• Improving customer service and making the user experience smoother and more enjoyable.
• Informing you about relevant promotional offers and bonuses — if you have consented to such communications.
• Identifying technical issues on the platform and improving service quality.

Data Sharing and Third Parties

7wins never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: necessary information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: verification partners engaged to ensure account security and prevent fraud.
• Legal obligations: necessary information may be disclosed in response to a court order or lawful directive from a legal authority.
• Technology service providers: technology partners who assist in operating the platform, working under strict confidentiality agreements.

All third parties mentioned above are contractually bound to comply with 7wins privacy standards. We take equal responsibility for any misuse of your information.

Data Storage and Security

7wins has adopted industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption: all data exchanged between your browser and our servers is encrypted.
• Secure data storage: personal and financial information is stored on encrypted servers with strictly controlled access.
• Access control: only authorized personnel can view your information when necessary.
• Regular security audits: our systems undergo regular security audits.

Information for active accounts will be retained while the account remains active. Even after an account is closed, certain information may be retained for a legally defined period due to legal and regulatory obligations.

Cookie Policy

Cookies and similar technologies are used on the 7wins website. Cookies are small data files stored on your device.

• Essential cookies: required for the basic functionality of the platform — these cannot be disabled.
• Functional cookies: help remember your preferences and settings, such as language selection.
• Analytical cookies: used to understand how users interact with the platform, helping to improve the service.

You can control cookies by changing your browser settings. However, disabling some cookies may cause certain platform features to not work properly.

Protection of Minors

7wins provides services only to those aged 21 and above. We do not knowingly collect any information from minors. An age verification process is active during account registration.

If a minor mistakenly creates an account, it will be closed as soon as it comes to our attention and the associated information will be deleted. Parents or guardians can contact us directly regarding this matter.

International Data Transfers

Servers located in various countries may be used to operate 7wins services. This means your information may sometimes be processed or stored outside Bangladesh.

Regardless of where data is processed, the protections outlined in this privacy policy will always remain in effect. We ensure that service partners located abroad also follow equivalent privacy standards.

Changes to the Policy

7wins may update this privacy policy from time to time. If there are significant changes, you will be notified in advance through your registered contact. The "Last updated" date of the revised policy will be displayed at the top of this page.

Continuing to use the service after changes take effect means you have accepted the new terms. If you do not agree to the new terms, contact us to close your account.